refund/RETURNS policy:

BUYING ONLINE CAN BE DAUNTING for some. We THEREFORE OFFER A 7 DAY UNCONDITIONAL MONEY BACK GUARANTEE on all items THAT ARE purchased onlinE (FROM THE DATE YOU RECEIVE YOUR ITEM). THIS ENABLES THE BUYER TIME TO HAVE THE ITEM INDEPENDENTLY ASSESSED IF REQUIRED. PLEASE NOTE: DUE TO CHANGES IN THE TERMS OF THE STRIPE FEES REFUND POLICY, WE CANNOT REFUND ANY FEES ASSOCIATED WITH RETURNS AND THESE FEES WILL BE DEDUCTED FROM THE FINAL AMOUNT REFUNDED TO THE BUYER. IT IS IMPORTANT THAT YOU THEREFORE CHOOSE CAREFULLY.

There is no RETURN on items that have been inspected IN PERSON BY THE BUYER. IN THIS CASE, we ENCOURAGE THE BUYER TO COMPLETE any checks prior to purchase.

items MUST BE returned IN original condition. items that have been worn, have been resized, have been removed from the setting or have been tampered with, or damaged in any way, ARE NOT ELIGIBLE FOR A REFUND.

IF THE ITEM IS BEING POSTED, IT MUST BE SENT VIA EXPRESS MAIL WITH TRACKING AND SIGNATURE ON DELIVERY at the expense of the buyer. A refund will be processed once the item has been received and inspected. ANY FEES CHARGED BY THE MERCHANT ARE TO BE COVERED BY THE BUYER EG PAYPAL, STRIPE, BANK CHARGES.

VINTAGE & ANTIQUE JEWELLERY:

ANTIQUE AND VINTAGE JEWELLERY ARE SOLD ‘AS IS’. EVIDENCE OF WEAR AND TEAR IS TO BE EXPECTED IN COMMENSURATION WITH THE AGE OF THE PIECE. ANY DEFECTS FOUND BY THE SELLER WILL BE NOTED IN THE LISTING AND PICTURES WILL BE PROVIDED (EG SMALL DENTS, CHIPS, SCRATCHES, LOOSE SETTINGS ETC). A VALUATION CERTIFICATE MAY ALSO BE PROVIDED. BUYERS THEREFORE ACKNOWLEDGE, AND AGREE, THAT THESE ITEMS ARE SOLD ‘AS IS’ AND absolve the seller of THE COST OF ANY FUTURE REPAIRS.

IMPORTANT INFORMATION REGARDING Valuations:

A VALUATION CERTIFICATE IS INCLUDED WITH MOST OF OUR ITEMS AT OUR EXPENSE.  WE SEEK AN INDEPENDENT APPRAISAL OF OUR ITEMS IN AN EFFORT TO DESCRIBE THE JEWELLERY AS ACCURATELY AS POSSIBLE. WE ALSO WANT TO ENSURE THAT THE STONES AND SETTINGS ARE GENUINE.  PLEASE BE AWARE THAT ASSESSMENT AND THE VALUE OF ITEMS CAN VARY FROM VALUER TO VALUER AND ALSO ACCORDING TO THE LOCATION IN WHICH THE ITEM WAS VALUED, THEREFORE, CERTIFICATES ARE PROVIDED ONLY AS A GUIDE AND THE DETAILS ON THE VALUATIONS ARE APPROXIMATE IN NATURE.  
CUSTOMERS ARE MORE THAN WELCOME TO SEEK THEIR OWN APPRAISAL WITHIN THE 7 DAY RETURN PERIOD OR PRIOR TO PURCHASING IN PERSON. PLEASE NOTE THAT LABORATORY REPORTS ARE A MORE ACCURATE ASSESSMENT OF GEMSTONES. WE DO NOT PROVIDE LAB REPORTS AND THESE CANNOT BE USED TO DISPUTE A VALUATION CERTIFICATE PROVIDED BY US. WE TAKE NO LEGAL RESPONSIBILTY FOR ANY INACCURACIES MADE BY A VALUER.

FAULTS & DEFECTS POLICY:

WE WILL cover the cost of the repair if AN item SOLD AS NEW is found to be defective WITHIN 30 DAYS OF PURCHASE (NOT APPLICABLE TO ANTIQUES AND VINTAGE ITEMS). please contact us immediately. we will not cover the cost of any repairs done BY A THIRD PARTY AND/OR PERFORMED WITHOUT OUR NOTIFICATION AND AGREEMENT IN WRITING. WE DO NOT COVER REPAIRS ON ITEMS THAT HAVE BEEN UNREASONABLY DAMAGED THROUGH MISTREATMENT OR ACCIDENTAL BREAKAGE.

AI GENERATED PHOTOGRAPHS

WE USE AI GENERATED PHOTOGRAPHS which can occassionally result in slight alterations to the product, therefore, all items have unedited photos of the actual piece. Please be sure to view all photos and images.

VINTAGE BOXES ARE NOT INCLUDED IN THE SALE:

WE PHOTOGRAPH SOME OF OUR ITEMS IN VINTAGE BOXES FOR DISPLAY PURPOSES. PLEASE NOTE THAT THESE BOXES ARE NOT FOR SALE AND ARE NOT INCLUDED IN THE PURCHASE UNLESS STATED IN THE LISTING. OUR ITEMS WILL BE SENT IN AN APPROPRIATE BOX FOR PRESENTATION.

DEPOSITS:

DEPOSITS PAID FOR SPECIAL ORDERS AND LAYBYS ARE NON REFUNDABLE. LAYBYS MUST BE COMPLETED WITH 6 WEEKS.