refund/RETURNS policy:

BUYING ONLINE CAN BE DAUNTING for some. We THEREFORE OFFER A 7 DAY UNCONDITIONAL MONEY BACK GUARANTEE on all items THAT ARE purchased onlinE (FROM THE DATE YOU RECEIVE YOUR ITEM). THIS ENABLES THE BUYER TIME TO HAVE THE ITEM INDEPENDENTLY ASSESSED IF REQUIRED. WE PROVIDE A VALUATION CERTIFICATE WITH MOST ITEMS TO CONFIRM OUR DESCRIPTIONS WITHIN REASON.

There is no RETURN on items that have been inspected IN PERSON BY THE BUYER. IN THIS CASE, we ENCOURAGE THE BUYER TO COMPLETE any checks prior to purchase.

items MUST BE returned IN original condition. items that have been worn, have been resized, have been removed from the setting or have been tampered with, or damaged in any way, ARE NOT ELIGIBLE FOR A REFUND.

IF THE ITEM IS BEING POSTED, IT MUST BE SENT VIA EXPRESS MAIL WITH TRACKING AND SIGNATURE ON DELIVERY at the expense of the buyer. A refund will be processed once the item has been received and inspected. ANY FEES CHARGED BY THE MERCHANT ARE TO BE COVERED BY THE BUYER EG PAYPAL, STRIPE, BANK CHARGES.

FAULTS & DEFECTS POLICY:

We hand pick our jewellery, taking into account the quality and BEAUTY of each piece. WE WILL THEREFORE ASSIST within 30 days of purchase, SHOULD YOUR ITEM FAIL. we will ASSESS the ITEM and cover the cost of the repair if the item is found to be defective. please contact us immediately. we will not cover the cost of any repairs done BY A THIRD PARTY AND/OR PERFORMED WITHOUT OUR NOTIFICATION AND AGREEMENT IN WRITING. WE DO NOT COVER REPAIRS ON ITEMS THAT HAVE BEEN UNREASONABLY DAMAGED THROUGH MISTREATMENT OR ACCIDENTAL BREAKAGE.

DEPOSITS:

DEPOSITS PAID FOR SPECIAL ORDERS AND LAYBYS ARE NON REFUNDABLE.

VINTAGE & ANTIQUE JEWELLERY:

ANTIQUE AND VINTAGE JEWELLERY ARE SOLD ‘AS IS’. EVIDENCE OF WEAR AND TEAR IS TO BE EXPECTED IN COMMENSURATION WITH THE AGE OF THE PIECE. ANY DEFECTS FOUND BY THE SELLER WILL BE NOTED IN THE LISTING AND PICTURES WILL BE PROVIDED (EG SMALL DENTS, CHIPS, SCRATCHES, LOOSE SETTINGS ETC). A VALUATION CERTIFICATE MAY ALSO BE PROVIDED. BUYERS THEREFORE ACKNOWLEDGE, AND AGREE, THAT THESE ITEMS ARE SOLD ‘AS IS’ AND absolve the seller of THE COST OF ANY FUTURE REPAIRS.

IMPORTANT INFORMATION REGARDING Valuations:

A VALUATION CERTIFICATE IS INCLUDED WITH MOST OF OUR ITEMS AT OUR EXPENSE.  WE SEEK AN INDEPENDENT APPRAISAL OF OUR ITEMS IN AN EFFORT TO DESCRIBE THE JEWELLERY AS ACCURATELY AS POSSIBLE AND TO THE BEST OF OUR KNOWLEDGE. WE ALSO WANT TO ENSURE THAT THE STONES AND SETTINGS ARE GENUINE.  PLEASE BE AWARE THAT ASSESSMENT AND THE VALUE OF ITEMS CAN VARY FROM VALUER TO VALUER AND ALSO ACCORDING TO THE LOCATION IN WHICH THE ITEM WAS VALUED, THEREFORE, CERTIFICATES ARE PROVIDED ONLY AS A GUIDE AND THE DETAILS ON THE VALUATIONS ARE APPROXIMATE IN NATURE. GEMSTONES ARE ASSESSED WHILE IN THE SETTING WHICH MAY AFFECT THE GRADINGS OF COLOUR, CLARITY AND WEIGHT. WE DO NOT GUARANTEE THAT THE DETAILS ON THE CERTIFICATES ARE ACCURATE AND WE REITERATE THAT THE VALUATIONS ARE PROVIDED AS A GENERAL GUIDE ONLY.  
CUSTOMERS ARE MORE THAN WELCOME TO SEEK THEIR OWN APPRAISAL WITHIN THE 7 DAY RETURN PERIOD OR PRIOR TO PURCHASING IN PERSON. PLEASE NOTE THAT LABORATORY REPORTS ARE A MORE ACCURATE ASSESSMENT OF GEMSTONES. WE DO NOT PROVIDE LAB REPORTS AND THESE CANNOT BE USED TO DISPUTE A VALUATION CERTIFICATE PROVIDED BY US. WE TAKE NO LEGAL RESPONSIBILTY FOR ANY INACCURACIES MADE BY A VALUER.

VINTAGE BOXES ARE NOT INCLUDED IN THE SALE:

WE PHOTOGRAPH SOME OF OUR ITEMS IN VINTAGE BOXES FOR DISPLAY PURPOSES. PLEASE NOTE THAT THESE BOXES ARE NOT FOR SALE AND ARE NOT INCLUDED IN THE PURCHASE UNLESS STATED IN THE LISTING, OR AGREED WITH THE SELLER. WE WILL HOWEVER, SEND YOUR PRECIOUS ITEM IN A NEW BOX FOR PRESENTATION.